OUR SUPPORT TEAM IS HERE TO HELP YOU!
Please skim through our FAQ section first before asking a question via e-mail. Most of your questions are already answered there If you have any questions for/about us after reading the FAQ, or you just want to leave feedback. You can do so by sending an E-mail to email@example.com If you have any questions about your order, please add your order number and try to be as descriptive as possible. We do not ask this to be a pain, but rather to get your questions asked quicker!
ORDERS & RETURNS QUESTIONS:
Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via firstname.lastname@example.org Do not forget to mention your order number when contacting our support team.
As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to email@example.com and we will take care of it. Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.
As long as your items are not in print yet, you can still cancel your order. When your item is “in print” we cannot cancel anymore since they are already being made. To cancel your order mail us at firstname.lastname@example.org Use “Cancel order #ORDERNUMBER” and we will take care of it.
RETURNS AND EXCHANGES
Note: we cannot take exchanges for personalized items as we cannot stock them. Reasons why you want to return or exchange your order
It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one. Please Note: – The item(s) must be unworn and unwashed. – The item(s) should be in the original state – The item(s) are returned within 30 days after you received them.
Like we said; We are all human right? Although we double-check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP. Please Note: – The item(s) must be unworn and unwashed. – The item(s) should be in the original state – The item(s) are returned within 30 days after you received them.
Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email (email@example.com) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP. Please Note: – The item(s) must be unworn and unwashed. – The item(s) should be in the original state – The item(s) are returned within 30 days after you received them. If you meet the above criteria please shoot us an email to firstname.lastname@example.org NOTE: AYEEKO does not provide prepaid returns shipping labels and returns shipping for exchanges is at the customers expense.
WE DO NOT ACCEPT RETURNS OR EXCHANGES IF
You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry. The item(s) have been worn or washed The item(s) have been altered in any way The item(s) are in any way defective from the original and salable condition, unless the condition is our fault The item(s) do not have the original tags on them The item(s) were a Final Sale item
It depends on your country of residence. We have factories in North America, Hong Kong and Europe. Where it’s made, depends on what factory is closest to you and which has the capacity to take orders (especially around december our factories are jam packed with orders). This way you can be certain your item is at your doorstep the fastest way possible.
Currently we run all our support digitally. Therefore there is no need for us to have a phone number to run support through. Our systems are pretty streamlined and we thrive to answer your questions in a timely manner.
Although we ship worldwide, it’s more convenient for us to operate in dollars. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.
We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers in the industry. We also work with the best sewers in the industry. Other than that; All our items are hand made in North America, and Europe depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts. Unfortunately – Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier then normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you will purchase from another store.
Yes we do, take a look at this page if you are an influencer.
We sure do. We can offer you a 10% deal on all our items. All details for affiliates can be found on this page.
You can only use one discount code per order. Multiple codes are not supported on our website.
No worries, we ship worldwide!
Anim pariatur cliche reprehenderit, enim eiusmod high life accusamus terry richardson ad squid. 3 wolf moon officia aute, non cupidatat skateboard dolor brunch. Food truck quinoa nesciunt laborum eiusmod. Brunch 3 wolf moon tempor, sunt aliqua put a bird on it squid single-origin coffee nulla assumenda shoreditch et. Nihil anim keffiyeh helvetica, craft beer labore wes anderson cred nesciunt sapiente ea proident. Ad vegan excepteur butcher vice lomo. Leggings occaecat craft beer farm-to-table, raw denim aesthetic synth nesciunt you probably haven't heard of them accusamus labore sustainable VHS.
DELIVERY TIMES RELATED QUESTIONS
Keep in mind that we make on demand, everything is hand made just for you in America, Asia and Europe (printing, cutting and sewing). Therefore we take about 3-7 business days to create your items. Then you should add shipping times on top of that. 97.66% of our orders are shipped within 7 business days. More than a half of our orders are shipped within 5 business days or less. Basically we do everything to get you your order in a timely fashion.
To ensure the best quality possible, we work with different factories for our items. E.g. Slip-on Shoes are made in a different factory than laced up shoes. Therefore if you are most likely to receive 2 packages if you purchase a pair of slip-on shoe and laced up shoes.
You will be send an e-mail once your item is printed and sent out for delivery. From there our tracking kicks in. You will automatically receive an e-mail that your item is coming plus a tracking code for it.
We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately, some governments randomly pick packages they check and decide to charge extra for import. Sorry for any inconvenience caused, but there is literally nothing we can do about this.
Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team. You can do so by sending an E-mail to email@example.com If it is about an order you made, please be as descriptive as possible and don’t forget include your Order Number.
Logistics might be delayed due to bad weather or other unforeseen circumstances beyond control. For any enquiries, please contact us at firstname.lastname@example.org